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Top live chat apps offer competitive customer support features, including automated chats, conversational AI, easy integration, and multilingual support.
Providing exceptional customer support is critical to business growth. As customers require immediate solutions to their concerns, businesses must rely on innovative and reliable tools such as the top live chat apps that can handle their demands.
These specialized tools, equipped with technical features, enable real-time communication between customers and support agents, deliver personalized round-the-clock assistance, and build lasting customer relationships.
2 Factors to Consider When Choosing a Live Chat Tool
Several factors come into play when finding the right tool for businesses, whether it is the best live chat tool for Android, iOS, or web browsers. Here are two fundamental points to consider:
Needs
A thorough assessment of what teams need to improve efficiency and achieve marketing goals is essential before selecting a live chat app. Ease of use, customization options, and real-time features are common components teams look for in customer service software. But how about AI and automated chatbots? Is multilingual support essential? By identifying the features teams need, they can narrow their choices and prioritize the tool that best fits their system.
Budget
Small and medium businesses benefit the most from live chat apps. With fewer members within a team, finding a reliable customer support solution will streamline their processes and potentially increase their revenue. But that luxury comes with a price. Teams must determine how much they can pay for a new tool. After all, acquiring a live chat app is an investment. Fortunately, several tools function on a trial basis, with one even available for free forever.
Must-Have Top Live Chat Apps for Customer Support
Free and paid live chat apps can significantly elevate customer support services. Here are five chat apps that offer winning features, from a user-friendly interface to automated chatbots.
Tawk.to
Launched in 2013, Tawk.to provides a secure and easy way to communicate with customers. What sets it apart from others is it offers a gamut of customizable customer support features for free, making it the ideal option for small or new businesses.
It allows real-time customer activity monitoring using its free CRM, translates messages into more than 45 languages, can be easily integrated, and is compatible with Android and iOS devices. It also supports efficient Knowledge Base management, allowing team members to conveniently store information and pull up data when chatting with customers.
While most of its services and features are free, teams can pay respective fees to automate live chat using an AI-powered chatbot, remove the “Powered by tawk.to” branding, and hire professional live agents or virtual assistants.
Olark
One cannot talk about top live chat apps without including Olark. This user-friendly chat tool has been in the business for over 10 years and is well-trusted by 40,000+ customers in 170 countries. But unlike tawk.to, Olark requires a $29 monthly subscription at the very least.
Choosing its standard plan unlocks the core live chat features, including chat tools, analytics, automation, and customization. It also comes with team management options, provides security, and enables integration with popular tools such as Pardot, Magento, and BigCommerce.
On top of the regular plan, teams can pay extra for individual PowerUps, such as live chat translation to over 100 languages, removal of branding from the chatbox, and data collection from social profiles, public websites, and business websites.
All new users start with a 14-day free account but can opt for the standard plan or upgrade to the Pro plan for enterprise-level features.
LiveChat
With Ikea, Virgin, Lexus, and 37,000 other brands trusting LiveChat, it is no surprise that this customer service platform emerges as one of the top live chat apps marketing teams across the globe use.
LiveChat provides a complete suite of tools needed for excellent customer support. Through the message sneak-peek feature, agents can view everything customers are typing, quickly find answers, and respond immediately. They can also organize chats using tags, save responses to frequently asked questions, and send rich messages for an engaging live chat experience.
Besides the ability to drag and drop files, archive chats, and automate inactivity messages, LiveChat also offers tools that drive awareness, collect leads, and make sales. Teams can also use the goal and sales tracker to monitor revenue and performance.
Businesses can try LiveChat free for 14 days and choose among four plans starting at $20 per agent per month if billed annually.
Tidio
Revolutionizing customer support experience using AI technology is the forte of Tidio. This AI-powered customer service platform harnesses the power of Lyro, marketed as the first conversational AI chatbot designed for small to medium businesses. With it, Tidio enables personalized and automated replies to the most common customer questions, even when support teams are offline.
Businesses subscribed to Tidio can access multiple communication channels through Tidio Multichannel and integrate with Shopify, Mailchimp, and other work tools. They can also choose from over 35 pre-defined chatbot templates that help reduce cart abandonment and generate leads. More importantly, they can focus on other tasks and handle customer support requests more efficiently as Tidio converts conversations to tickets and assigns them to the correct team or agent.
Tidio has a free 7-day trial, but a monthly or annual subscription is necessary to unlock all features. Support teams can also pay extra for add-ons or get a personalized plan with Tidio+ starting from $394 per month.
Front
Front is a customer operations platform that improves how teams work in sales, account management, or operations. It seamlessly combines two powerful communication mediums–email and help desks–and provides a platform that prioritizes collaboration, personalization, and scalability.
Cisco, Lydia, and Meraki are some of the 8,000+ high-impact teams that experience the benefits of using Front. Support teams can work together to solve issues, automate workflows, view all customer messages in one hub, quickly personalize responses, and monitor their performance while keeping their customers happy and satisfied.
Front also pairs well with more than 100 apps for CRM, billing, voice, productivity, and many more. Teams using Aircall, Salesforce, or HelpDocs will appreciate smooth integration with Front. Teams can start with the lowest plan at $19 per month and personalize it with add-ons.
Need to Improve Your Customer Support Game?
Elevate your customer service quality with Lumenvo’s expertise. We help you streamline communication and achieve efficient issue resolution by finding, integrating, and setting up a live chat app that best suits your needs.
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